Data privacy statement

The protection of your privacy when using our websites and in connection with the processing by us of personal data associated therewith as well as the protection of all business data is a matter to which we attach great importance and which we take into account in our business processes.

For details please click on the corresponding tab.

Data Controller / Data Protection Officer

Flux Pumps International (UK) Ltd
Unit 11 Enterprise Park
Black Moor Road, Verwood, Dorset
Tel. 01202 823304

Contact details for Data Protection Officer:
Tel: +49 7043 101607

Company GDPR policy

What information do we collect?

We collect information that is only relevant for the provision of goods and services to you or your employer. In particular we may collect the following information from you which is defined as personal information:
• Your name
• Workplace address
• Delivery and invoice address for goods and services
• Work e-mail address and any other e-mail address provided
• Work related telephone numbers including work mobile numbers and occasionally personal telephone numbers (if required for provision of goods or services and only with consent)
• Company or personal credit card or bank details, provided to facilitate payment for goods or services.


How do we collect your personal information?

We collect information in one of two main ways:
• When you contact us by e-mail, via our website, by telephone or face to face, we will, if relevant to your enquiry ask for your name, e-mail address, workplace address and telephone number
• Your contact details may be passed to us by a third party in reference to a specific project. We will check to ensure the third party has consent to pass these details to us.


How do we store your information?

We store data in two main ways:
• In paper form, stored in our office which is locked, alarmed and only accessed under supervision of / by permission of, the Company directors
• Electronically on computer devices and in the Cloud. Data is never stored electronically that can be accessed without the use of a password or passcode.


How will we use your information?

We use your information for the following tasks:
• Contacting you to provide technical information relating to an enquiry
• Provision of quotations, pro-forma invoices, order acknowledgements and order related documentation
• Keeping in contact during an ongoing project
• Provision of delivery notes and invoices after goods or services have been provided
• Subsequent contact via electronic or direct marketing methods relating to products and services that we consider relevant to your work or business.


Who will we share your information with?

We may in the course of our business activities share your information with:
• Our parent Company, Flux-Gerate GmbH
• Our accountant and HMRC for accounting purposes
• Government agencies such as HSE
• Law enforcement agencies, only if specifically requested to do so
Where you specifically authorise, we may also share your information with:
• Transport and shipping Companies, in order to facilitate delivery of goods.


How long will we keep your information?

We will store your data for a period of 15 years after last contact with you or a related Company. This time period was selected as we expect Flux products to remain in service for periods up to (or beyond) this period. Flux products can be serviced and repaired, therefore we reasonably expect to receive requests for parts, technical advice or product information for such a period after initial sale.


What are your rights?

• Right to rectification or deletion of your personal data
• Right to restriction of processing by the controller
• Right to object to the processing of data (in particular, the processing of data for reasons of marketing or advertising)
• Right to complain to a supervisory authority about unlawful data processing.


Website data processing

Server log
Every visit to our website is recorded. The following data - transferred by your web browser - is collected in each case:

  • IP address from which the data is accessed
  • Files accessed
  • Browser type and version
  • Browser language settings
  • Operating system used
  • Referrer URL (previously visited page)

The legal basis for this collection is defined under UK GDPR as “legitimate interest”. We are unable to offer the option of objecting to this collection since the server log is essential both for ensuring the availability of this website and in situations where an attack is made on the website.

The data from the server log is deleted automatically after 14 days.

E-mail marketing

When a customer, potential customer or business contact willingly provides us with their contact details, or a third party provides your contact details for business reasons, Flux Pumps International (UK) Ltd will enter this personal data into our computer system. Your email address may be used for e-mail marketing purposes, this is done on the legal assumption that you have given us your consent by showing legitimate interest in our goods and services. You may at any time object to receiving any further e-mail communications by clicking on the “unsubscribe“ link indicated at the end of each communication, or by sending us an informal email with the heading “Cancel newsletter subscription” to

Service Login

When you create a user account with us using the form provided on the website, this is done on the basis of your consent under UK GDPR. The data provided using the registration form will be used by us exclusively for the purposes of authenticating technical download information, operating instructions and spare parts lists. This data will not be used for any additional purposes by Flux Pumps International (UK) Ltd, FLUX-Geräte GmbH or third parties at any time.

Facebook Like

Our website homepage incorporates a like button for the social network Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The incorporation of this like button means that data such as your IP address is also transmitted to Facebook. Facebook does not clearly and conclusively state how it uses the transmitted data for its own purposes and we do not know how it does this. For these reasons, this feature will only be offered if you have given us your consent in the consent banner when visiting our website.


This website incorporates videos from the YouTube website. The website operator is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. Each time you visit one of our webpages incorporating YouTube a connection is established with the YouTube servers. When you do this the YouTube server is told which of our pages you have visited.
YouTube may also store various cookies on your device. These cookies allow YouTube to collect information regarding website users. This information is also used to collect video statistics, improve usability and prevent fraud. The cookies remain on your device until you delete them.

If you are logged into your YouTube account you are allowing YouTube to link your surfing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account. YouTube is used in the interests of maintaining an appealing presentation of our website. This constitutes a legitimate interest as under UK GDPR. If appropriate consent has been obtained, processing will be performed exclusively as defined under UK GDPR; consent may be revoked at any time.
You can find more information about how user data is handled in YouTube’s privacy policy:

Social Media Plug-ins

a) LinkedIn
Our website uses the LinkedIn network “Share Function”. The provider is LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. When you click on the “Share-Button” (plug-in) – provided that you are logged in to your LinkedIn account – you will be transferred to your user account in a separate browser window and may share the electronic publication stored on our website with the addition of a comment. The plug-in establishes a direct connection between your browser and the LinkedIn server. This informs LinkedIn that you have visited our website with your IP address. LinkedIn will then be able to link your visit to our website to you and your user account. Please note that we have no knowledge of the content of the (personal) data transmitted or its use by LinkedIn. You can find more information about this in LinkedIn’s Privacy Policy at:

Our website also uses the XING network “Share Function”. The provider is XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany. When you click on the XING “Share Button” (plug-in) – provided that you are logged in to your XING account – you will be transferred to your user account in a separate browser window and may share the electronic publication stored on our website with the addition of a comment. The plug-in establishes a direct connection between your browser and the XING server. This informs XING that you have visited our website with your IP address. Please note that we have no knowledge of the content of the (personal) data transmitted or its use by XING. You can find more information about this in XING's Privacy Policy at:

Google reCAPTCHA

In order to ensure adequate data security when forms are transmitted, in certain cases we use the Google Inc. reCAPTCHA service. Its primary purpose is to determine whether the input has been made by a natural person or improperly by machine and automatic processing. The service involves sending the IP address, and any additional data that may be required by Google for the reCAPTCHA service, to Google. Google Inc.’s alternative Data Privacy Policy applies in this case. You can find more information about Google Inc.’s Data Privacy Policy at or

Use of the Matomo, Google-Analytics web analysis tool

In respect of its websites, FLUX takes access measurements using the Matomo, Google-Analytics and Lead Forensics (USA) web analysis tool. The access data is acquired in an anonymised fashion, so that it cannot be traced back to the user. In particular, this is effected by anonymising the IP address.

In the measurements, cookies are used to enable an analysis of the use of the website. In particular, this enables FLUX to improve data quality. The information generated about the use of the websites is stored on our server in Germany which is operated by FLUX.

Only authorised persons can access this anonymised data.

Google Analytics
Our website uses the web analysis service Google Analytics by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). The processing of data serves to analyse this website and its visitors. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity and to provide other services to the website operator relating to website and internet use. The IP address communicated by your browser as part of Google Analytics is not associated with any other data held by Google. Google Analytics uses cookies, which make it possible to analyse your use of the website. The information generated by the cookie regarding your use of this website is usually transferred to a Google server in the USA and stored there. IP anonymisation is activated on this website. Google uses this to shorten your IP address beforehand within Member States of the European Union or in other signatories to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. Your data may be transmitted to the USA. Transmission of data to the USA is covered by an adequacy decision by the European Commission. Processing is carried out on the basis of art. 6 (1) lit. f GDPR due to our justified interest in needs-based and targeted design of the website. You have the right to veto this processing of your personal data according to art. 6 (1) lit. f GDPR by contacting us, for reasons relating to your personal situation. You can prevent the storage of cookies by choosing corresponding technical settings in your internet browser; we would, however, like to point out that this may prevent you from making full use of all the functions of this website. You can also prevent collection of the data (including your IP address) generated by the cookies and related to your use of the website by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available at the following link []. You can set an opt-out cookie to prevent collection by Google Analytics across devices. Opt-out cookies prevent the future collection of your data when you visit this website. You need to opt-out on all systems and devices in use for this to work comprehensively. If you click here, the opt-out cookie is set: Disable Google Analytics.

You can find more detailed information on the terms and conditions of use and data protection at and at

Data recipients

In order to operate this website, we make use of carefully selected service providers with whom we have concluded appropriate order processing agreements in compliance with the regulations of the UK GDPR. In addition, we will not transfer your data to third parties, free of charge or in return for payment, without your authorisation.


Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit our website. Apart from the cookies that are created when using the Facebook like button, we also use “session cookies”, which do not allow any kind of individual link to be established with your person and which are deleted when you leave the website.

Your rights as a data subject

You have the following rights as defined under UK GDPR:

  • The right to be informed
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to object
  • The right to data portability

In order to exercise your rights, you may contact us using the contact details provided above.

Right of appeal

If you believe that the processing of data on our website has violated the UK GDPR, please contact our DPO in the first instance (see contact details above).  Alternatively, you may contact the data protection supervisory authority. The supervisory authority responsible for UK GDPR is the Information Commissioners Office, a non-governmental organisation with head office at Wycliffe House, Water Lane, Wilmslow, SK9 5AF. Tel no. 0303 123 1113. The following link provides detailed information: